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Telesail Unified call center solution

Telesail Unified Call Center solution

The contact center or call center is not only for receiving or transmitting a large volume of requests by telephone, compare with the traditional customer self-service, it has more benefits such as migrate agent-based assisted service to interactive voice response (IVR) flowsresult in reduced business costs, computer telephony integration (CTI) for helping customers be more efficient etc. Through complete multimedia and cross channel customer interactions, contact center can now achieve single call resolution with functionality that lets agents communicate with customers effectively using voice, sms, video, web chat, email, fax, instant messaging and work items, etc. Telesail’s Enterprise Contact Center solution easily connects internal and external customers to the right agent at the right time while offering more advanced, effective, and reliable solution to scale to larger, more demanding environments.
Telesail Unified Contact Center solution meets the needs of small, midmarket and enterprise branch or departmental companies that need easy-to-deploy, easy-to-use, secure, virtual, highly available customer interaction management for more than 300 agents.

Telesail contact center solution

Telesail Unified Contact Center solution takes full advantage of industry-standard hardware platforms, giving you the benefits of many software functions at a modest hardware cost. TCS3000-C provide powerful middleware for the end use to quick deploy the contact center such as IVR,ACD,REC,Conference,FAX,Database,E-mail,SMS,TTS, Supervisory, Administration, Reporting etc.
The open architecture of the system can integrate with existing contact-center solutions, preserving investments in traditional systems and providing free standard API to deliver third-party application.
Telesail unified contact solution

 

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